Disruptive innovation in stoic law means developing a brand that tells a story and one whose customers or clients value the narrative. eLawX was slowly developed from a system that wanted to do law remotely, to a hybrid law model where lawyers would work remotely or in-person.
It eventually became apparent that we were missing the mark entirely. What we need was not soemthing that was being done. What we needed to do was think about how we should transform law, how it could be reformed, and not just from the standpoint of slogans that make us feel good. Access to justice without the bite of justice is like saying let’s open the gates but shut out the reason for the whole system in the first place. Access to justice fails if there is no radical transformation.
The digital transformation invites change. We can now do law differently and far more efficiently. Wasted appearances to adjourn matters, sometimes requiring clients to travel and get billed, was their time and ours and resources. Clients invariably lose in multiple ways: they pay for transport; they take time off work; they are stressed; they need to rework or rearrange their day and daily lives and schedules. Some appearances in court last five to fifteen minutes, yet it takes all day, getting there, waiting, paying for transport, paying for lawyers, paying or otherwise for time missed at work, or with friends and family.
The system was broken. In criminal court, I often found that clients who simply could not attend faced arrest warrants or further charges. That led lawyers to scramble around trying to get them there. Sometimes they could not get there. That led to charges, resolution meetings on charges, which often were dropped when the client explained why they could not attend. Commitments aside, law is brutal to those who have less money to pay lawyers. You can’t sue even to recover obvious losses when you can’t even get a lawyer.
Companies know this and cheat in small ways, be it on phone bills, hydro, gas utilities, car repairs, credit cards, and make a range of unchallengeable costs, expenses, and hidden fees. They operate on the assumption they can get away with whatever is not worth fighting over.
On a grander scale, we then get clients who suffer consequences because they cannot get to court dates, or meet deadlines, or pay large firm fees. Large firms come with adornments like fancy offices, and some of their lawyers are in the inner club with judges, decision makers, insurers, etc. Fighting large firm lawyers, even if they are sometimes not good lawyers, good in the seense of competent, is always hard. In one case, we heard that no less than 60 lawyers were available to fight a file. That is especially unusual, and it is a very large file. But even combatting the knowlege base, precedents available, resources in people and technology, is difficult.
Litigation is not for the weak hearted. But our concept is that any legal work might ultimately be litigated.
Balancing the field is the hallmark of eLawX where “e” is electronically and “X” is our placeholder for areas of law. We are going to reform law and the practice of law and legal systems and make it not only accessible as a slogan but available to all.